Shipping Policy

Orders will not be dispatched by Two Step Garage until payment has been received in full and Two Step Garage is satisfied with the integrity of the order.

 

After placing an order, you will receive an email from Two Step Garage acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.

 

Your order constitutes an offer to us to buy a product. Two Step Garage reserves the right to accept (in whole or part) or decline any order. If Two Step Garage accepts your order, you will receive an email confirming that the Product has been dispatched.

 

TSG Wheels - After your order is placed and payment has been received, we need a handling time of 2-3 days to organise drilling, packing and getting your items ready to be delivered. Delivery times may vary depending on where you are in Australia. Delivery generally takes from 5-10 business working days for TSG Wheels to be delivered to you, in most major cities usually faster. We take no responsibility for delays of courier companies and in any cases items of goods are shipped, are lost or damaged, we try our best to resolve the situation as soon as possible but there will likely be further delays caused that are beyond our control.

 

TSG Wheels - Free shipping does not apply to TSG Wheels products unless specifically mentioned in a promotion. 



SHIPPING COST

 

Shipping cost will be calculated at the checkout based on the quantity, weight, location and total value of your order. 

 

TSG Wheels - We ship TSG Wheels at a flat rate of $150 Australia wide per set of wheels (a set is 4 wheels). 



DELIVERY 

 

Two Step Garage will ensure that products are delivered as soon as possible. It is the responsibility of the customer to inform Two Step Garage if an order does not arrive. Once Two Step Garage has learnt that an order has not arrived in accordance with its due date, Two Step Garage will make all efforts to locate the lost order. If Two Step Garage are unable to locate the lost order, Two Step Garage may resend the existing order depending on the nature of the order’s disappearance.



RETURNS

 

All returns must be authorised by Two Step Garage. Returns will only be accepted within 30 days of the delivery date. Customers are responsible for the cost of shipping all returns and exchanges. Shipping and handling charges are not refundable.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Two Step Garage reserves the right to replace faulty goods depending on the nature of the fault. Any fault caused due to poor handling or incorrect use of the product will not be replaced.

 

Any product that has been opened, used, or damaged in any way may not be accepted for return by Two Step Garage.

 

TSG Wheels - We do not accept returns on wheels if you change your mind, get the fitment wrong or choose the wrong stud pattern so please make sure these are all correct before purchasing. Wheel returns/exchanges will only be accepted by Two Step Garage if the products do NOT meet manufacturers standard. All sales are final and there is no cooling off period. Please note that all pictures on the website are professionally shot and may vary to the actual colour in person due to light differences.  All pictures taken are for illustrative purpose ONLY.

 

FREE STANDARD SHIPPING PROMOTION

  • Free standard shipping only applies to orders that total a product value over $200.00 AUD. 
  • Free shipping offer does not apply to TSG Wheels unless specifically stated .
  • Free standard shipping offer may not apply during some promotional periods
  • Free standard shipping only applies to standard shipping rates. Excludes express shipping rates.  
  • The threshold for Free shipping is calculated after any promotions and discounts are applied. NOTE: Free standard shipping may not apply during some promotional periods.
  • Free standard shipping is a limited promotion, may not apply during some promotional periods and is not available for orders delivered outside Australia. 

 

PRE-ORDER ITEMS

  • Pre-order items will be shipped as soon as they become available.
  • Any orders that contain pre-order item will only be shipped once the pre-order item is available. 
  • Fulfilment dates are subject to change. While we will always try our best to notify customers of the fulfilment date, things can go wrong that can cause delays.  

 

PUBLIC HOLIDAYS

  • Unfortunately, your order is not able to be delivered on a public holiday.
  • If your order is placed on a Victorian, Australia Public Holiday it will not be processed and despatched until the next business day.
  • During National and State specific public holidays or busy sale periods, you may experience a delay in receiving your order.

 

WHAT IS AUTHORITY TO LEAVE? 

  • Some postal services will allow you to give authority to leave depending on your region. By doing this you are giving your delivery company permission to leave your order in a safe place if no one is home to sign for your order.
  • Two Step Garage will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Two Step Garage will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.
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